Swedish, Norwegian or Danish speaking customer service consultant for aftersales

Are you interested in interior and design, electronics and creative solutions? Are you passionate about great costumer service? Maybe the position at aftersales kitchen consultant is the right position for you. On behalf of Elgiganten. Manpower is looking for aftersales kitchen consultants for their Nordic Customer Care Center located in Ørestaden, Copenhagen.

Hovedstaden - Capital Region
Call Center, Service, Handel, Butik
Antal Ledige stillinger: 
Elgiganten A/S is a part of Elkjøp Group which is the biggest commercial business within consumer electronics and electrical domestical appliances in the Nordic countries. Elgiganten has more than 290 warehouses and over 9.000 employees in the Nordic countries.

In 2011 Elkjøp Group bought the Swedish kitchen manufacturer, Epoq. Today Epoq is one of the Group’s biggest product and focus areas. Elgiganten’s goal is to be the best on personal service and provide their customers with smart kitchen solutions of high quality and competitive prices.

Your main responsibilities:

As a consultant at Elgiganten you will be a part of the Nordic Customer Care Center and you will be responsible for aftersales of Epoq kitchens for all the Groups department stores. Your main responsibilities will be to communicate with the costumers who have bought a kitchen at Elgiganten and has questions or are experiencing some kind of challenge.

Your main tasks will be:
  • Managing questions and requests by phone and e-mails from customers, Elgiganten’s stores, transporters etc.
  • Managing a broad range of inquiries regarding
  • Warranty
  • Invoice / economy
  • Delivery
  • Etc.

Your personal skills are:
  • Fluent in Swedish, Norwegian or Danish
  • Experience with written communication (preferred)
  • Passionate about customer service and always strive at giving the customer more than they expect
  • Creative in finding solutions
  • Result-oriented and responsible
  • Acting as a team player who actively contributes to a great working environment
  • Energetic and having positive mindset
  • Logical thinking based on factual information and attention to details

Elgiganten offers
  • Permanent employment
  • Personal and professional development in a fast-moving environment
  • Great career possibilities
  • A good, professional and positive work environment with dedicated colleagues
  • Salary: 19,500 DKK/ approx. 26.000 SEK + and supplements for evenings and weekends. Bonus up to 3500 DKK/ approx 4.500 SEK
  • Work location in Ørestaden, Copenhagen, right across Fields(Copenhagen Mall) and close to the metro station


Please send your application today as we are interviewing continuously.

Register your CV at www.manpower.dk and search for the job with Job ID 1153950